DR Return Request Form

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DoubleRadius RMA Terms & Conditions

DoubleRadius Inc. thanks you for your information. Please take a moment to review our RMA Terms and Conditions.

You should receive a response from our Returns Dept. within 48 hours. If you have any questions please call (866) 891-3602. In order to ensure quick response time, DoubleRadius Inc. requires a detailed technical description of the problems related to the return of all defective merchandise. All information must be completed before DoubleRadius Inc can process the RMA.

ANY PRODUCT THAT IS RETURNED FOR CREDIT MUST BE UNOPENED. THERE WILL BE NO EXCEPTIONS TO THIS.
ANY DEFECTIVE ITEMS BEING EXCHANGED FOR THE SAME PRODUCT MUST BE SENT BACK IN THE ORIGINAL PACKAGING WITH ALL MANUALS, CABLES AND PACKING MATERIALS. PRODUCTS SENT IN INCOMPLETE WILL BE REFUSED AND RETURNED TO YOU. PRODUCTS MUST BE PACKED IN LARGER BOXES FOR SHIPPING.

NO SHIPPING LABELS, WRITING OF ANY KIND OR TAPE ON ORIGINAL BOXES PLEASE.

DoubleRadius Inc will not be responsible for any shipping damage incurred during transit to or from the customer.

*ALL RETURNS MAY BE SUBJECT TO A RESTOCKING FEE.

Please put the RMA number on the SHIPPING LABEL ONLY--DO NOT WRITE THE RMA NUMBER ON THE ORIGINAL PACKAGING. All returns must be sent freight prepaid.

NOTE: YOUR RMA NUMBER IS VALID FOR 30 DAYS FROM THE DATE OF ISSUE.